Home Credit inquiry Disney customer services take 6.5 weeks to respond to request only to say they can’t help

Disney customer services take 6.5 weeks to respond to request only to say they can’t help


Planning a Disney Parks vacation is complicated, and sometimes you need a little extra help! That’s where Disneyland Resort Guest Services comes in, offering chat, email, and phone conversations with Disney cast members.

Credit: Disney

Like many other industries, Disney parks are severely understaffed after reopening during the ongoing COVID-19 pandemic. Many visitors report hours of waiting on hold with Disneyland and Walt Disney World Resort. However, for one Disneyland Resort fan this week, wait times hit an all-time high.

Related: How to Help Disney Cast Members Amid Layoffs and Park Closings

Reddit user u/boozername shared a screenshot of an email request he sent on August 19, in which a Disney cast member didn’t respond until October 3 – six weeks and a half later:

Disney customer service took just 6.5 weeks to respond from Disneyland

The guest wanted to know if he could transfer his Oogie Boogie Bash tickets to someone else since he could no longer attend. To make matters worse, when a Disney cast member responded, they were “not able to fulfill your request using our messaging service.” The Cast Member recommended calling Disneyland Guest Services instead.

Related: Disneyland Fans Overwhelm Ticket Sales, Wait Time ‘Recalculated’

Naturally, the guest had already called Disneyland Resort a few weeks prior after not receiving an email response. They were able to give their Oogie Boogie Bash tickets to family members with no problem.

Jack Skellington and Sally at Oogie Boogie Bash
Credit: Disney

“In the meantime, I called weeks ago and was told the name on the OBB tickets didn’t matter,” they said in a comment. “You can change the name if you wish, but it shouldn’t affect admission.”

Related: The Ultimate Guide to Disney Genie and Genie+

While long wait times are frustrating, we always recommend calling the Disney Park hotline or using live chat services for quick assistance.

disney actor
Credit: Screenshot via Annual General Meeting of Shareholders

Related: Fan Favorite Attraction RETURN To Disney California Adventure

Have you waited a long time for an answer from Disneyland or Walt Disney World Resort?